An emergency medical dispatcher is a professional telecommunicator, tasked with the management of medical emergencies, the provision of assistance and instruction to multiple EMT's and ambulances, prior to the arrival of Emergency Medical Services, and the dispatching and support of EMS resources responding to an emergency call. At Pafford EMS, EMD's manage a fleet of ambulances across 4 states. Once information from the call taker is obtained, the EMD's responsibility is to manage their states fleet of ambulances and provide the quickest response to an emergency. EMD's also provide (upon request) air medical necessity management.

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